Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Most orders are processed within 1–3 business days. Standard shipping typically takes 5–10 business days after processing. You will receive a tracking number once your order has shipped.

Do you offer free shipping?
Please check our current promotions for free shipping offers. Shipping rates are calculated at checkout based on your location and order total.

Do you ship internationally?
We currently ship within the United States. International shipping options may be available in the future — stay tuned!

Returns & Exchanges

What is your return policy?
We accept returns within 7 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Final sale items are not eligible for return.

How do I start a return?
To initiate a return, please contact us at our store email with your order number and reason for return. We will provide you with return instructions.

Do you offer exchanges? We do not offer direct exchanges at this time. If you need a different size or style, please return your original item within 7 days and place a new order.

Sizing

How do I find the right size?
We recommend referring to the size chart available on each product page. If you are between sizes, we suggest sizing up for the best fit. Feel free to contact us if you need additional sizing guidance.

Do your sizes run true to size?
Sizing can vary by style and supplier. Always check the individual product's size chart for the most accurate measurements.

Products

What types of products do you carry?
Little Janey Shop specializes in girls' dresses, tutus, and children's apparel — perfect for everyday wear, special occasions, and seasonal celebrations.

Are your products new?
Yes, all products sold at Little Janey Shop are brand new and in new condition.

Payments

What payment methods do you accept?
We accept all major credit cards, debit cards, and Shop Pay for a fast, secure checkout experience.

Is my payment information secure?
Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to keep your payment information safe.

Contact Us

How can I reach you?
We'd love to hear from you! Please visit our Contact page or reach out via email. We aim to respond to all inquiries within 1–2 business days.