Refund policy
At Little Janey Shop, we want you to love every purchase! Please review our return policy carefully before placing your order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@littlejaney.shop.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at hello@littlejaney.shop. with your order number and clear photos of the item and packaging. We will review and make it right.
Exceptions / non-returnable items
The following are final sale and cannot be returned:
- Bodysuits
- Jewelry
- Swimwear
- Sleepwear & Undergarments
- Sale items and gift cards
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not offer exchanges at this time.
Return Shipping & Restocking
Original shipping charges are non-refundable. Returns that do not meet the above criteria are subject to a 20% restocking fee or may be declined.
US Orders Only
We currently only accept returns for orders shipped within the United States.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at hello@littlejaney.shop.